1. Agreement and provider
These Terms of Use are an agreement between you and Naonis Pty Ltd (ABN 87 666 938 496), trading as Naonis, for the Followup application, website and related support. By downloading, purchasing or using the product, you agree to these terms and the Privacy Policy.
If you use Followup for a business or organisation, you confirm that you have authority to accept these terms for it. If you do not agree, do not use the product.
2. What Followup is
Followup is a local-first post-meeting contact and follow-up tool. It can help you capture contact details, record context, set one next action, keep interaction history, schedule local reminders and hand information to external tools you choose.
It is not a full CRM, emergency service, legal recordkeeping system, security scanner, guaranteed data-backup service or substitute for professional advice. It does not guarantee that a reminder, calendar event, webhook, message, call, meeting, commercial outcome or relationship result will occur.
You must be legally capable of entering this agreement. If you are under the age of legal capacity where you live, a parent or guardian must approve your use and any purchase.
3. Free trial, paid subscription and stores
Followup is a paid product with a free trial. There is no permanent public Free plan. Continued use after the trial requires an active paid subscription, except where Naonis provides temporary tester, promotional, development or support access.
The purchase screen shown by Apple or Google states the current trial duration, eligibility, price, currency, billing period, tax treatment, renewal and cancellation terms before you confirm. Trial eligibility may be limited by the store and may not be available to a person who previously used the offer.
If a free trial starts as part of an app-store subscription, the subscription will convert to paid and renew automatically unless you cancel within the time required by the store. If the store provides a trial without an active renewing subscription, access may end when the trial ends until you subscribe. The store screen shown to you controls where these descriptions differ.
Subscriptions are billed and managed by your app store. Deleting the app does not cancel a subscription. Refunds, cancellation rights and billing disputes are handled under the applicable store rules and rights you have under law. Revocable tester, promotional, development or support access may expire and does not create a permanent entitlement.
4. Your records and responsibilities
You retain rights in information you enter or create. You are responsible for having a lawful basis or permission to collect, store, use, share or contact another person using their details. Do not store unnecessary sensitive information or use the product for unlawful, misleading or unwanted communication.
Core records are stored on your device. Naonis does not automatically back up or synchronise your contact and follow-up workspace to the cloud. By default, the installed app is the only live copy. You are responsible for protecting device access and creating an appropriate backup or sending important records to a downstream system before clearing app data, losing access to a device or uninstalling.
The current structured backup does not include retained card-image file bytes, and CSV export is not a restorable app backup. A webhook, export or external handoff protects only the records successfully received and retained by that destination.
If you configure a webhook, you are responsible for the destination, credentials, receiving system, security, privacy disclosures, data mapping and authority to send the record. A successful technical response does not prove that the receiving system used the data correctly.
5. Acceptable use
You must not use Followup to:
- break a law or facilitate fraud, harassment, threats, deception or unwanted mass communication;
- collect, store, disclose or contact a person without the permission or legal basis required;
- send sensitive, confidential or regulated information to a webhook that is not authorised and appropriately protected;
- bypass subscription, entitlement, security, permission, release-policy or access controls;
- probe, disrupt, overload or gain unauthorised access to the product, a device, endpoint or another person's data;
- introduce malicious code or use the product to attack a network or service; or
- copy, resell, sublicense or commercially exploit the software except as law or a separate written agreement permits.
Nothing here restricts a right that cannot lawfully be restricted, including permitted security research, interoperability or reverse engineering rights.
6. Availability, permissions and changes
The product depends on compatible devices, operating systems, permissions, local storage, notification scheduling, calendar and sharing services, app stores and optional third-party systems. Those dependencies may be delayed, unavailable or changed outside our control. iOS and Android may behave differently.
We do not provide a service-level agreement or promise uninterrupted, error-free, always-available operation. A notification may fail or arrive late. An external app may reject a handoff. OCR may misread a card. A duplicate may not be detected. A webhook may fail. You must review important contact details, actions, dates and exported information.
We may add, change, suspend or discontinue features, platform support or the product. We may require an update where reasonably necessary for security, compatibility, legal compliance or continued operation. Where practical, we will give reasonable notice of a material change or discontinuation.
7. Third-party services
Apple, Google, Firebase, analytics providers, email providers, device vendors, calendar and communication apps, and any webhook destination operate under their own terms and policies. We do not control their independent services, decisions, outages or changes. You must comply with the terms that apply to your use of those services.
We collect product analytics about many app actions and diagnostics but do not use saved people's names, contact details, card content, meeting notes or follow-up text as product analytics. The Privacy Policy explains the analytics data, local records and external transfers in more detail.
8. Intellectual property and licence
Naonis and its licensors own Followup, its software, design, branding, documentation and related intellectual property. Subject to these terms and an active entitlement where required, we grant you a limited, revocable, non-exclusive, non-transferable licence to use the product for your lawful personal or internal business purposes.
You may send feedback. If you do, you permit us to use it without restriction or payment, but we do not receive ownership of your contact records, meeting notes or other content merely because you use the app.
9. Consumer rights and disclaimers
Nothing in these terms excludes, restricts or modifies a consumer guarantee, warranty, right or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law. You may have rights in addition to these terms.
Subject to those non-excludable rights and to the maximum extent permitted by law, Followup is provided “as is” and “as available”. We do not give an additional warranty that it will be uninterrupted, error-free, compatible with every device, preserve every local record, recognise every card accurately, deliver every reminder or webhook, or produce a particular commercial result.
Where a consumer guarantee applies to a service not ordinarily acquired for personal, domestic or household use and the law allows the remedy to be limited, our liability is limited, at our option, to supplying the relevant service again or paying the reasonable cost of having it supplied again.
10. Liability
Nothing in this section limits or excludes liability where doing so would be unlawful, including liability that cannot be limited under the Australian Consumer Law, or liability arising from fraud or wilful misconduct.
To the maximum extent permitted by law, Naonis is not liable for indirect, incidental, special or consequential loss; loss of profit, revenue, opportunity, goodwill, anticipated savings or data; business interruption; or loss caused by your device, backup practices, content, communication, webhook destination or another provider.
To the maximum extent permitted by law, Naonis's total aggregate liability for all claims arising from or connected with Followup is limited to the subscription fees you actually paid for the single billing period immediately before the event giving rise to the claim. If you paid no subscription fee for that period, the cap is zero. This cap applies in aggregate, not separately to each claim.
11. Suspension, cancellation and ending use
You may stop using the product at any time. Subscription cancellation is managed separately through Apple or Google. Before removing the app or clearing its storage, create a usable backup or confirm that important records have reached a downstream system. Removing the app can delete the only live copy of local records and does not cancel the subscription.
We may suspend or terminate access where reasonably necessary because of a serious or repeated breach, unlawful or harmful use, security risk, store requirement, non-payment or product discontinuation. Where practical and lawful, we will give notice and a reasonable chance to address a remediable issue.
Terms that by their nature should continue after use ends, including intellectual property, disclaimers, liability, governing law and accrued payment obligations, continue to apply.
12. NSW law, changes and contact
These terms are governed by the laws of New South Wales, Australia. You and Naonis submit to the non-exclusive jurisdiction of the courts of New South Wales and courts entitled to hear appeals from them. This does not remove any mandatory consumer protection that applies under the law of your place of residence.
We may update these terms for product, provider, legal or operational changes. We will publish the revised date here. If a change materially affects current subscribers, we will give reasonable notice through the app, store listing, website or another suitable channel. Changes apply prospectively from their stated effective date.
If one provision is invalid or unenforceable, the remaining provisions continue. A failure to enforce a provision is not a waiver. These terms and documents expressly incorporated into them form the agreement about your use unless we agree otherwise in writing.
Naonis Pty Ltd, Followup terms
ABN 87 666 938 496
New South Wales, Australia
apps@naonistech.com